Customer Support Training

SPC (Support Performance Certification) is just what its name implies—performance-based. SPC recognizes required knowledge acquisition by awarding knowledge certification to those who complete the knowledge requirements and pass the qualifying exam, but full certification is awarded only upon completion of the Performance-Outcomes Assignment, which in turn is based on a competency model specially designed for each certification track. SPC is the ONLY performance-based certification in the industry and is offered through universities, colleges and technical schools around the world.