Student Reviews

"Excellent class and instructor. He really brought things together." (T1SS)

"I thought it was outstanding! It was very informative and related directly to the job I do."  (SOM)

"Very fun and interesting class—learned a great deal because it was not slow or boring!"  (SOM)

"Instructor was excellent! Kept my attention throughout entire course! I learned a lot! Thank you!" (T1SS)

"Excellent!!! Superb instruction and information. I would recommend any [contact center] person take this seminar!" (T1SS)

"I really enjoyed it. Some parts were a refresher and other parts were things that never crossed my mind.  What I like most about this course is the fact that you can pace yourself.  Very helpful for those who have full-time jobs and are also parents. I also like the fact that it's very easy to communicate with the instructor.   I must admit, the class was way better than I assumed it would be." (T1SS)

"I believe this was the best information that I have been given at a conference or training seminar in my 26 yrs as a supervisor. GREAT JOB." (SOM)

"Extremely knowledgeable instructor who ensures you complete the class with more knowledge and skills than you entered with." (CSA)

"I have to admit, I was not at all enthralled with the thought of taking on online class, and have surprised myself (and my supervisor) on how much I am enjoying it. Again, thank you!" (T1SS)

"I just wanted to give a note of appreciation. I'm only partially through the course at this point, but so far I've enjoyed your lectures. You have a warm, confident, and authoritative style that instills a sense of confidence and learning. This is my first time doing an online course (I have a Bachelor's degree from a small liberal arts college in PA), and, for me at least, there's always a weariness about the quality and substance of any online course. But with your course at least, I feel that I'm getting good information from a knowledgeable, competent source!"

Still More Reviews . . .

"It was wonderful to have such a good time; I enjoyed the relaxed atmosphere."

"I would recommend any [contact center] person take this seminar!"

"I enjoyed the instructor's skill, presentation, summation, and style—highest accolades!"

"The instructor used many visuals to enhance creativity and made the seminar very exciting and interesting."

"Instructor is a very creative instructor. He knows how to run a class!"

"Totally enjoyed this course!"

"Fun, exciting, well-paced, informative, relaxed atmosphere."

"Instructor is very poised and knowledgeable"

"Instructor was extremely confident, well mannered, tied everything together—left the feeling of professionalism and importance of our job."

"Excellent instructor, great training, great interaction; empowering!—Thanks!"

"Fun and educational. Learned how to treat others and myself."

"Instructor was a very good teacher. He really touched on some of the things I was going through!"

"The presenter is a wonderful instructor for this subject. He has personal experiences to share and he uses what he is teaching when working with the class."

"Thanks for a great experience of excitable teaching!"

"The presenter was the best instructor of any seminar I have ever attended"

"Instructor did a terrific job!"

"The presenter is a wonderful, intelligent, enthusiastic, patient instructor—kept you awake, wanting to learn."

"No improvements necessary, other than to make sure you ‘keep’ this instructor!"

"Instructor was excellent. Very enthusiastic and helpful to all. Extremely knowledgeable in all areas."