Who is SCInc.?

SCInc. is a leader in outcome-based professional skills development. Our services include core-competency training for a wide array of industry professionals, including technical-support specialists, technical-support managers, as well as those in leadership positions (directors and executive levels). Our focus areas are customer-service skills, problem-solving techniques, leadership and managerial skills, presentation skills, and safety-leadership in the oil, gas and energy industries.

We have provided training to participants from thousands of companies around the world. Our SPC technical-support certification training program (Certified Tier-1 Support Specialist and Certified Support Operations Manager) is an exclusive offering at dozens of universities, community colleges and technical schools around the world. Our Safety-Leadership program is a comprehensive program designed to effect a culture change in your organization.  Visit our main website here!

What about safetyBUILT-IN?

safetyBUILT-IN is a division of SCInc., a leadership learning and development organization.  The safetyBUILT-IN team consists of seasoned experts in results-oriented leadership development and safety-culture change.  We understand that true culture change occurs only when an organization’s leaders catch the vision and begin leading it.   Everyone on our team has a genuine passion for safety and is qualified to lead safety-culture change in any organization.   Call us and let us help you get your organization on the path to a true safety culture.

Our services are integrated and designed to create a safety culture for your organization that is sustainable long after we’ve transferred ownership to you.  Our clients cover the entire industrial landscape–from oil and gas, to power and energy, to manufacturing, to construction and heavy equipment–and everything in between.  Our focus is to build a solid leadership foundation within all levels of leadership so that safety in the organization becomes a culture to be led rather than a regulation to be followedVisit our main website here!

What is SPOODLE?

Spoodle: pronounced 'spu-dol'

1. noun. A breed of dog that is a cross between a poodle and a cocker spaniel. 2. noun. A kitchen utensil that is a cross between a ladle and a spoon and is used to spread sauces. 3. noun. A form of learning that is a cross between Skills-building and Performance Outcomes delivered through an On-Demand Learning Environment (S-P-O-O-D-L-E). 4. verb. The act of spoodling; to spoodle. E.g., "John needed quality training fast, so he decided to spoodle it."

SPOODLE stands for Skills, Performance, and Outcomes On-Demand Learning Environment. Our SPOODLE Learning Management System provides each student the ideal blended e-learning environment. SPOODLE is built the same way any online college course is built. It is:

Online: no travel costs or excused absences required—even the certification exam is online and proctored!

On-demand: self-paced and available 24/7

Interactive: students interact with other students who are enrolled in the same course through assignments, discussion forums and chat rooms.

Blended: the course instructor is involved in the student’s progress throughout the course. Students interact with the instructor in each and every unit of the course and receive feedback on their submitted assignments.

Each and every course unit contains the following elements and students cannot proceed to the next unit until completing all required assignments:

  • Course notes
  • An instructor-led e-Learning module (either video or audio)
  • Unit Takeaways assignment
  • Unit review quiz
  • Additional assignments (external reading, external video or audio, information gathering, or related research assignment)

Each and every course includes:

Proctored Qualifying Exam: this is the post-course “certification exam” that awards knowledge-level certification and qualifies the student for candidate status in our performance certification. The exam is a secured exam and is proctored online (no need to visit a proctoring facility) using the same proctoring technology used by colleges and universities around the world.

What is Support Performance Certification?

You are probably already familiar with "knowledge-based" certifications. You take a course, you memorize key points, you take the exam, and upon passing it you are awarded certification. There are many flaws with this type of certification.

First, it allows through the gate someone who may be very good at memorizing bullet points, phrases and concepts, but who otherwise has little or no experience with the concepts learned. One can become "certified" in his or her field without any real-world experience. "Certification," in this case, gives the false notion that a person is now "qualified" to perform the job. One may very well be able to recite the principles of customer service, for instance, but be completely unable to perform those principles in a real-world situation. Would you trust the abilities of your dentist, your electrician, your accountant, your plumber, or your builder if their "certification" consisted of passing a knowledge exam?

Second, the practice of rote-memorizing material with a view to passing an exam violates everything we know about how information is effectively assimilated and retained. Think of the last history exam you took in school. Do you still recall the dates of historic events that you had to memorize to pass that test? How long was that information retained in your memory?

All too often, that information is forgotten as quickly as it is memorized. Rote memorization is nearly always short term unless there is a built-in mechanism for putting those concepts into practice.

This is not to say there is no place for knowledge development in a certification. Far from it; knowledge development (or immersion) is a necessary first step, but it is never an end in itself. It must be supplemented with performance-based assessments before it is validated.

That's why so many organizations choose SCInc. over our competitors. Whether it's leadership development, managerial skills, problem-solving techniques, coaching , customer service, facilitation, or general communication skills, organizations like yours want to know that training produces outcomes. With SCInc. certification is performance-based: knowledge immersion, qualifying exams, competency development and performance assessments are all required before full certification is awarded. Students are free to enroll in any course to gain knowledge of concepts and learn best practices; but they are not considered fully certified until they complete performance requirements and demonstrate competency.